Keep the documents together
Collect the account agreement, company details, claimed licence, cost schedule and withdrawal terms. Keep dates and the original source URLs beside them.
Verify the identity independently
Check the entity and any relevant disciplinary history with the appropriate authority. A record on a register does not eliminate investment or fraud risk.
Clarify the payment process
Request a written explanation of who receives the money and how the account can be closed. If you are facing a withdrawal problem, describe the sequence of events in a dated timeline and seek appropriate help.
Further reading: CFTC registration education (US jurisdiction). Check the relevant authority for your jurisdiction.
General education only. Examples are hypothetical and are not personal investment advice.
Explain a broker concern